So how did the series begin?
Phillip Toledano:I’d been thinking about the things in society that are in plain sight, but still remain hidden.
TMN:What surprises appeared?
PT:How many [of these] people really loved what they did, and for so many reasons: because they felt they were helping people; because they had discovered things about themselves, sexually or otherwise; because it was often a two-way street. Also, how much imagination you need to be a good operator, and how good you have to be at figuring out what someone wants. And finally, how it’s a job that reaches across the entire socio-economic strata.
TMN:How did the operators respond to you coming into their workspaces (which, presumably, are fairly intimate zones)?
PT:They were fine with it. We’d spent several weeks emailing beforehand, so I wasn’t a completely unknown quantity. Plus, I always mentioned that if they wanted to have someone there, that was completely OK.
TMN:Any desire to make portraits of those who call phone-sex lines?
PT:No, that’s it for phone sex for me.
TMN:What are you working on now?
PT:Two projects. One is an installation project that has nothing to do with photography. It’s called “America the Gift Shop” and the premise is: If American foreign policy had a gift shop, what would it sell?
The other is a personal photo project about my father and me. My mum died a year ago, and he’s 98, so I’m trying to memorize as much as possible.